Privacy Policy

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This website is owned and operated by ISKCON Anantapur. In this Privacy Policy, “we”, “us” and “our” refer to ISKCON Anantapur.

We recognize that you may be concerned about the information we collect from you through our website and how we treat that information. We are committed to ensuring that your privacy is protected.

This Privacy Policy is effective from January 01, 2024. This policy describes what information we collect from you, why we collect it, how it is used, protected and retained as well as your choices regarding this information.

If you have any questions, comments and concerns about this Privacy Policy, or any requests concerning your personal data, you may contact us at:

  • ISKCON Temple,
    Hare Krishna Land,
    National Highway No.7,
    Somaladoddi,
    Andhra Pradesh 515001.
  • Email: anantapuriskcon@gmail.com

Personal Information

We respect your privacy when you visit our website. At our site, we do not collect personally identifiable information unless you provide it to us voluntarily. To access the content of the website you need not register or provide your personal information.

However, we gather certain personally identifiable data under specific circumstances. We do not sell or trade such information collected to third parties. Also we do not share such information with third parties unless authorized by the person submitting the information or when required by law.

Payment Gateways

Payment Gateways allow you to make a payment electronically using your credit card, debit card, net banking, or other payment methods.

The payment gateways collect data that may include your contact details, the transaction details which facilitate your online payment. We don’t collect or store any of these personal details and we don’t have any control over them. This data is completely managed by the Payment Gateway tools according to their own privacy policies.

We use the following Payment Gateways.

  • Phone Pay

Google Analytics/ Google Tag Manager (for Analytics)

We use Google Analytics/ Google Tag Manager to analyze and evaluate the use and performance of our website in order to improve your online experience and take up necessary steps needed to further our objectives.

Google Analytics/ Google Tag Manager collects non-personal data that may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your website visit.

This data is used in research and analytics to determine the popularity of our website content, measure the effectiveness of advertising campaigns, analyze site traffic and trends, and to understand the online behaviors and interests of our website visitors.

Refund Policy

We follow a reliable refund policy to let our users feel privileged about their association with us. We take utmost care about processing payments as per the mandates signed by our users in the user forms, both offline and online. But in case of an unlikely event of an erroneous deduction or if the user wants to cancel/deduct the payment, we will respond within 7 working days from the date of receiving the complaint from user. The timely refund of the wrongly deduced amount will depend on type of card used during the transaction. We would require a proof of deduction of the payment amount and a written communication for refund from the user within two days after payment.

  • In such cases if the receipt already has been issued, then the user needs to return the original receipt at our official address.
  • In the case of tax exemption certificate already issued, refund will not be possible.

Please note that international payments will require more working days for refund.

Security

We are committed to ensure that the information you share with us is secure. In order to protect your data from unauthorized access or disclosure, or unlawful processing and against accidental loss, destruction or damage we have put in place suitable physical, electronic and managerial procedures.

Cookies

The third party tools that we use in our website as mentioned above may use cookies to automatically collect your non-personal information. Cookies are small text files a website can use to recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come onto visitor’s system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. If you don’t want information to be collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Blocking cookies will have a negative impact on the performance of the third party tools and consequently you may not be able to use some of the features of our website.

Amendments to this Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. We encourage you to periodically review this policy for the latest information on our privacy practices.

If we decide to use your personally identifiable information in a manner significantly different from that stated at the time of collection, we will notify you through e-mail and will not use your information in the new manner unless your express permission is granted. However, if you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted, nor will your personal information be used in this new manner.

Data Retention

We seek to retain your personal information only as long as necessary to fulfil the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in India may require us to keep contact information and contribution level of users on a file.

Rights

You have certain rights with respect to the personal information we collect about you. Upon your request, we tell you what information we hold about you, we rectify any incomplete or inaccurate information and also restrict the use of your information. We will make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

Sharing

Though we make a good faith effort to preserve your privacy, we may need to disclose your personal information when required by law wherein we have a good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website or when needed to protect our rights, privacy, safety, property, users, or users; and when necessary to enforce our terms of service.